Who is responsible for your information?
A&E Window Doctor Care & Repair Ltd is responsible for the personal information collected through enquiries, bookings, customer communication and normal website use.
Information we collect
We may collect your name, phone number, email address, postcode, service request, job details, messages, booking information and basic website analytics or attribution information.
How we use information
We use information to respond to enquiries, prepare quotes, arrange appointments, carry out work, keep customer records, improve the website and understand which marketing channels generate enquiries.
Our lawful bases
We process information where it is needed to respond before a contract, deliver agreed work, meet legal obligations, pursue legitimate business interests or where you have given consent.
Who we share information with
Information may be shared with trusted service providers that help operate the website, handle enquiries, provide analytics, deliver email or support the business. We do not sell personal information.
Advertising and measurement
With your consent, we use advertising and measurement tools from Google (Google Analytics and Google Ads), Meta Platforms Ireland Ltd (the Meta/Facebook Pixel and Conversions API), and Microsoft (Microsoft Advertising and Microsoft Clarity). To measure which adverts lead to enquiries, a limited amount of information — including hashed (one-way encrypted) contact details such as the email address or phone number you submit — may be shared with these providers to match conversions. We do not sell your personal information, and you can switch this off at any time by choosing “Essential only” in the cookie banner. See our Cookie Policy and Meta’s Privacy Policy.
How long we keep information
We keep enquiry and customer information only as long as needed for the purpose collected, including quoting, customer service, record keeping, accounting and legal requirements.
Your rights
You can ask to access, correct, delete or restrict your personal information, or object to some processing. Contact the business using the details on this website.
Security
We use practical measures to protect information, but no website or email system can be guaranteed completely secure.
Last updated
26 June 2026.
Common jobs
- Name and contact details
- Postcode and job information
- Quote and booking messages
- Website analytics
- Attribution information
- Customer records
