- Do you repair windows and doors, or only replace them?
We are repair-first. We check whether handles, hinges, locks, sealed units, seals or glazing can be repaired before recommending full replacement, so most jobs do not need a whole new window or door.
- Do you offer 24/7 emergency boarding-up?
Yes. Emergency boarding-up is available for damaged, broken or insecure windows and doors across Essex. For urgent or out-of-hours jobs, call the office on 01255 763 942.
- Do you offer an over-60s discount?
Yes. We offer a discount to over-60s on all repairs and installations. Mention it when you call on 01255 763 942 and the team will confirm the discount that applies to your job.
- Which areas do you cover?
Core coverage is Clacton-on-Sea, Holland-on-Sea, Frinton-on-Sea, Walton-on-the-Naze, Colchester, Brightlingsea, Harwich, Manningtree, Wivenhoe and nearby Tendring and North Essex villages.
- Are you Certass and Certified Competent registered?
Yes. A&E Window Doctor is Certass registered and Certified Competent (rated 9.9/10), with CPA consumer protection. You can check our public certification, Google and Yell review profiles before you call.
- How quickly can you come out?
Urgent and insecure-property jobs are prioritised, with emergency boarding-up booked by phone. Non-urgent repairs are booked at a time that suits you, usually after a quick call or a couple of photos of the fault.
- Is a repair usually cheaper than a replacement?
Often, yes. We check whether the failed part, glass unit or hardware can be repaired first, and only recommend replacement when it is the better long-term value.