Who we are
A&E Window Doctor Care & Repair Ltd provides window, door, glazing, conservatory, guttering, fascia, cladding and related repair and installation services across Essex.
You can contact us at info@aewindowdoctor.info, wayne@aewindowdoctor.info, or by calling 01255 763 942.
Our head office is at Wy Worrie, Little Clacton Road, Frinton-on-Sea, Great Holland, CO13 0ET. Our showroom and hardware store is at 317-319 Holland Road, Holland-on-Sea, CO15 6PD.
Information we collect
- Your name, email address, phone number, address and job location.
- Information you send through forms, email, phone calls, messages, photos or documents.
- Quote, appointment, invoice, payment and job history.
- Basic website and cookie preference information, including analytics data where you consent to it.
- Public review or feedback information where you choose to leave it.
How we use information
- To answer enquiries, prepare quotes and arrange appointments.
- To carry out repairs, installations, emergency boarding-up and related services.
- To manage invoices, payments, records, guarantees and aftercare.
- To improve the website, understand demand and monitor service performance.
- To meet legal, accounting, insurance and business administration requirements.
Our lawful bases
We usually process enquiry and job information because it is needed before entering into a contract with you or to perform a contract with you. We may also process information for our legitimate business interests, such as responding to enquiries, keeping business records, improving services and protecting the business. Some information is kept because we have a legal obligation, for example accounting and tax records. Where we use optional analytics or marketing cookies, we rely on your consent.
Who we share information with
We only share personal information where needed. This may include employees, trusted contractors, suppliers, hosting and email providers, analytics providers where consent is given, payment/accounting providers, insurers, professional advisers, or authorities where legally required.
How long we keep information
We keep personal information only for as long as reasonably needed. Enquiry records that do not become jobs are usually kept for up to 24 months. Customer, job, invoice and accounting records may be kept for up to seven years. Cookie choices are usually kept for up to 180 days. We may keep records longer if required for legal, insurance or dispute reasons.
Your rights
You may have the right to ask for access to your personal information, correction of inaccurate information, deletion, restriction, portability, objection to certain processing, and withdrawal of consent where processing is based on consent.
You can contact us using the details above. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.
Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure. No website, email or internet transmission can be guaranteed completely secure, so please avoid sending unnecessary sensitive information through web forms or email.
Updates
We may update this policy when our website, services, suppliers or legal requirements change.
Last updated: 30 April 2026.